Our cancellation policy applies to all reservations, regardless of the reason for cancellation—including unexpected situations such as illness, transportation delays, natural disasters, or even mistakes in the reservation date.
At the time of booking, customers are asked to carefully review and confirm the date and time of their reservation on the confirmation screen. The cancellation policy, including this point, is clearly stated and agreed upon at that time.
Many of the restaurants listed on our site begin preparations early in the morning, purchasing ingredients and spending hours preparing for your visit. Furthermore, due to high demand, they often turn down other guests to secure your spot.
To ensure fairness for all customers and protect the efforts of our restaurant partners, we apply the cancellation fee uniformly. We kindly ask for your understanding of the restaurant's circumstances.